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We at Heavy Hands want your online experience to be enjoyable, simple and successful. To that end, we have created an
ordering, shipping and payment process to make your life easy.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at
info@heavyhandskowear.com
Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is
received.
The shipping choices for online orders shipped within the United States and internationally are Domestic Overnight,
Express and Expedited. Expedited or Express orders placed by 3 PM MST will ship on the SAME BUSINESS DAY. We try to
ship all orders within 24 business hours.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday
will be shipped on the next business day.
Below are the shipping options and the associated Shipping & Handling Charges
Local Shipping & Handling
United States of America
Please note: If you choose the No Signature Required shipping method, you are authorizing the carrier to leave your
package at the shipping address provided and are aware that neither Heavy Hands nor the carrier is responsible for any
packages after they are delivered.
Normal Shipped via the USPS, $5.99 for the first item,
5 - 7 business days anywhere within the USA add $1 per each additional item
Priority Shipped via USPS, $7.99 for the first item,
3 - 5 business days average anywhere in the USA add $1 per each additional item
2nd Day Guaranteed Shipped 2 business days guaranteed $13.99 for the first item,
Signature required anywhere in the USA (no PO Boxes) add $1 per each additional item
or No signature
Ground Shipped 1-4 or 4-6 business days $8.99 for the first item,
(Signature required depending on location in the USA add $1 per each additional item
or No signature) (No PO Boxes)
Express Mail Shipped via Express Mail, $17.99 for the first item,
1 - 3 days anywhere in the USA add $1 per each additional item
Guaranteed Overnight Shipped Next Day. $19.99 for the first item,
(Signature required Does not include Saturday delivery add $1 per each additional item
or No signature) (No PO Boxes)
Overnight Saturday Delivery Shipped Saturday Next Day $32.99 for the first item,
(Signature required or No signature) (No PO Boxes) add $1 per each additional item
Please note: Heavy Hands reserves the right to change the shipping method at its own discretion and expense. Heavy
Hands is not responsible for delays caused by weather or other natural disasters.
International Shipping & Handling
Canada
Normal Shipped via Global Priority, $10.99 for the first item,
(No tracking available) 14-28 business days add $1 per each additional item
Ground Shipped Ground, $16.99 for the first item,
10-14 business days (No PO Boxes) add $1 per each additional item.
Canada Expedited Shipped, $26.99 for the first item,
3-5 business days (No PO Boxes) add $1 per each additional item.
Estimated delivery time for items we have
in stock is 2 to 4 business days from date
of shipment provided no problems occur
with your local customs office.
For all Canadian shipments, Heavy Hands will not be held responsible or liable for any problems that result at your local
customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly
by you. No refunds will be given for items that are seized at your local customs office.
Heavy Hands will not be held liable for any customs duties or taxes that arise from your local customs office. Heavy
Hands will also not be held responsible for any additional fee the local carrier in your country may charge.
Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of
shipping, Heavy Hands will not be responsible for lost shipments.
All Other Countries
International Shipped via Global Priority, $11.99 for the first item,
(No tracking available) 14-28 business days anywhere in the world add $1 per each additional item.
International Expedited Shipped Expedited, Varies by country.
3-5 business days (No PO Boxes) Price is provided in shopping cart.
Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic
products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in
Germany, we no longer ship to Germany.
Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local
customs office. Some countries may require various types of import licenses. Heavy Hands will not knowingly ship any
products to any countries that may require any type of license. Heavy Hands will not be held responsible or liable for any
problems that result at your local customs office. No refunds will be given for items that are seized at your local customs
office. Heavy Hands will not be held liable for any customs duties or taxes that arise from your local customs office. Heavy
Hands will also not be held responsible for any additional fee the local carrier in your country may charge. Our
international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific
fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import
policies, please check with them before ordering.
Please note: Heavy Hands reserves the right to change the shipping method at its own discretion and expense. Heavy
Hands is not responsible for delays caused by weather or other natural disasters.
Also Note
USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order
will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received,
some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which
in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for your
deliveries.
Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your
order immediately and ship the balance when it becomes available (with no additional shipping charges).
Ordering Methods
Online At http://heavyhandskowear.com
Phone By calling (505)503-7075 Monday to Friday.
Fax Fax us anytime at (505)503-7066 Domestic or International
Mail Heavy Hands
222 B Cynthia Loop NW
Albuquerque NM 87114
USA
Order Status and Returns
Email us Monday to Thursday from 9-5 MST; Friday 9-4 MST at info@heavyhandskowear.com
Payment Options
On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard,
American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be
paid by credit card, cashier's check or money order
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